Service for automated components

• Can be individually adapted to operational times
• Cost control thanks to perfectly tailored services
• Highest priority in the event of a fault
• Preparation of reports, regular release updates for your WMS
• Active System Guard for WMS monitoring
• Short response times in the event of maintenance

• Tailored to operational times
• Concerns are dealt with promptly by our team of experts, who are individually. trained on a project-specific basis
• Optional reporting, release updates for your WMS
• Active System Guard for WMS monitoring also optional
• No flat-rate billing for services

• Software support during Jungheinrich office hours
• No contractual obligation

• All-round, worry-free package tailored to your needs
• Contractually agreed service intervals can be booked including Jungheinrich spare parts
• Greatest possible cost transparency
• Operational support with a quick response time available on request

• Contractually defined service intervals
• Predefined prices

• On-demand service
• No contract concluded

Minimise the risk of downtime by having your Jungheinrich automated systems and warehouse equipment inspected. Our service engineers use test equipment to regularly examine the functionality of all parts and components of your system. The engineers focus particularly on critical components, including fire doors.  

• Use of professional diagnostic tools
• Immediate rectification of minor defects, e.g. lubricating and tightening screws
• Creation of maintenance lists for preventative repairs (if necessary)

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Through continuous maintenance of your automated intralogistics systems, we increase their service life, availability and safety. Worn or defective equipment and components are detected at an early stage and immediately replaced. As a result, our Service team helps prevent expensive downtime, while maintaining the performance of your system. We work with you to arrange the maintenance scheduling in order to minimise the impact on your ongoing operations.  

• Repairs to defective high-bay warehouses, mobile robots or warehouse equipment
• Efficient and time-saving when combined with safety inspections
• Flexible implementation – even outside of your operating hours

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We ensure that your Jungheinrich automated system or warehouse equipment is in perfect condition at all times. This service includes all required security inspections. Thanks to preventive measures, downtimes are significantly reduced. In addition, we actively support you in complying with legal requirements.  

• Reduced risk of downtime through preventative measures
• Compliance with the applicable system safety regulations
• Documentation and detailed discussion of the inspection results

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In the event of disruptions, every second lost can impact your productivity. Our dense direct sales network means that our mobile and professionally trained service engineers are never far away. On request or where the size of the automated system or warehouse equipment requires it, we can station our After Sales Service specialists directly at your site. Using the spare parts stored at your site, all repair work can be carried out quickly.  

• Precise localisation of the source of the problem
• Use of the latest diagnostic tools
• Simple replacement of defective parts
• The functionality of your logistics system is quickly restored

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In order to avoid longer downtimes, we ensure that suitable wear parts are always in stock at your site. In addition, carrying out maintenance at regular intervals ensures that your Jungheinrich spare parts continue to function correctly. The repair and reworking of high-quality original spare parts is also included in our service provision. Common parts that are not kept at your site can be delivered from our spare parts warehouses to anywhere in Europe within 24 hours.  

• Fast availability of Jungheinrich spare parts
• Spare parts packages on site
• Needs-based stockpiling
• Increased cost and storage space efficiency

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Our support staff will help you with all software topics or general questions about your Jungheinrich automated systems and warehouse equipment. As a rule, our team responds to urgent enquiries within minutes, up to a maximum of one hour. This minimises the risk of downtime for you and ensures the maximum efficiency of your system, 365 days a year.  

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Jungheinrich Support looks after your WMS, as well as the control technology for automated warehouses and automated industrial trucks. Support specialists who are specifically trained for your system are available to assist you at the agreed times. The team can be contacted by e-mail or phone and can carry out remote diagnostics via VPN. To keep your software up to date, you will receive regular release updates for the WMS.  

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 In the event of a malfunction, our employees access your mobile robots remotely. Remote maintenance of automated transport solutions in intralogistics further increases the efficiency of operations.  

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Our full service model provides you with an all-inclusive package. It includes the services you require carried out over contractually agreed service intervals and can also include suitable Jungheinrich spare parts.  
In addition, Jungheinrich's full services offer the greatest possible cost transparency and can include operational support upon request.  
You benefit from particularly fast response times, as well as engineers who are specially trained in your Jungheinrich automated systems and warehouse equipment. 

When you choose Jungheinrich interval services, the services you require are carried out at contractually agreed service intervals at predefined prices. 

With Jungheinrich Flex Services for warehouse equipment and automated systems, you can get the services you require on demand without the need for a contract or agreement. 

The premium support model from Jungheinrich can be tailored to your operating times and offers maximum cost security. Your issues are resolved remotely by Jungheinrich support experts with project-related training, and are treated as top priority. In the event of a system downtime, our service for automated systems and warehouse equipment guarantees you a maximum response time of one hour after opening a ticket.  
Our premium support also includes report preparation, regular release upgrades for your WMS and an Active System Guard for WMS monitoring. 

Jungheinrich's basic support can also be tailored to your operating times. With this type of contract, your concerns will be dealt with promptly by experts in supporting automated systems and warehouse equipment with project-related training.  
Reports, release upgrades for your WMS and an Active System Guard can be added as optional extras. Unlike the premium model, basic support is not billed as a flat rate.