Services
Come what may - You can rely on our team
Jungheinrich intralogistics solutions continually set the standard for quality and innovation and it's the same for our commitment to customer support. Our team of experts from Jungheinrich Service are there for you around the clock, in all conditions.
Even though intralogistics processes are becoming ever more complex – there is one fixed constant you can always rely on: The strength of Jungheinrich's customer service, support and spare parts logistics teams. We get actively involved and keep troubles from your door. Our tailored services, safety and training solutions, as well as the global provision of original spare parts, ensure that your operation maintains a consistently high level of safety and availability.
With this in mind, we have a fleet of 5000 quality forklifts available for immediate hire – made up of 600 different types of truck. Should you happen to have an unexpected service issue, simply use the Jungheinrich Call4Service app and our experts will be on hand to assist. What’s more: If you are looking to finance your Jungheinrich solution, you can also count on us. Our financing experts will find the best option for you.
You take care of your business – we take care of the rest.
We're eliminating downtime.
Forklift service.
We make forklift repair easy! We're putting an end to costly downtime and with any service issue, we will ensure your industrial trucks resume full functionality fast, whether they are ours or from another manufacturer. Our comprehensive, global Jungheinrich Service network means a call is all it takes and one of over 5,400 worldwide expert Jungheinrich customer service engineers will be on the way to you, to delivering first class forklift service.
Advantages:
- Errors are eliminated faster by top-trained Jungheinrich customer service engineers.
- Minimal downtime thanks to fast forklift parts supply.
- Shortest response times from a comprehensive, worldwide Jungheinrich Service network.
- Permanently high level of truck availability thanks to regular forklift services.
- Premium service with manufacturing expertise.
Whilst reacting quickly to necessary repairs, we also do everything we can to make sure your trucks remain productive at all times. We perform regular maintenance to boost the service life, availability and safety of your trucks and ensure that major damage simply cannot happen. And it doesn’t end there: We complete all required safety inspections on your trucks and provide qualification for your drivers through various training courses. We also support you in protecting your investments, e.g. with our qualified racking inspectors. In this way, we protect you from risks that could arise from damaged warehouse equipment.
You can make use of our wide range of Jungheinrich Services according to your needs. Or, simply take out a customised full service contract with us, tailored to your needs, so you can maintain a clear overview of the cost of your trucks and keep a firm control of your expenditure.
No effort spared with our spares.
Jungheinrich spare parts.
365 days a year, our employees do everything they can to supply you quickly and reliably with original Jungheinrich spare parts, all over the world. Our spare parts centre in Kaltenkirchen near Hamburg is the beating heart of our global logistics network. Optimal processes and a global distribution network mean that new forklift parts can reach any site within the shortest possible time. Over 100,000 original forklift parts, usually available for well over 10 years, are waiting here to be put into use at your location. Jungheinrich Parts Online allows you to comfortably order any spare part you wish, easily, round the clock and wherever you are. Just one click and the spare part you need is on its way to you.
Within Europe, we also offer overnight delivery. The Jungheinrich spare parts are taken directly to our service engineers on-site during the night, so they are already with you the following morning. You'll find that our logistics concept pays off: With 98.5 percent availability of spare parts, we offer you maximum availability for your trucks and minimal response times.
Advantages:
- 98.5 percent availability of forklift parts.
- Shortest response times through overnight express delivery within Europe.
- Original spare parts means that trucks, automated systems and warehouse equipment retain their value.
- More than 100,000 original spare parts are generally available for well over 10 years.
- Original spare parts means you remain eligible for warranty claims.
When you opt for original Jungheinrich spare parts, you not only benefit from perfect logistics, but also top quality and safety. Because only a certified original spare part with manufacturer expertise provides you with maximum reliability and guarantees that your trucks or automatic system retain their value.
We do our utmost for you 24 hours a day.
Service and Support for automated systems and warehouse equipment.
No matter where, no matter when – our Jungheinrich Service and Support for automated systems and warehouse equipment is there for you across the globe and around the clock. We do our utmost so that your system operates at a consistently high level.
We offer you our individual Jungheinrich Service and Support packages as required, to guarantee you maximum cost control and transparency. With various service packages such as flex services, interval services, premium services and material management, as well as individual support levels, we ensure smooth operation and increased service life for your systems.
Advantages:
- High process reliability by ensuring system availability.
- Maximum cost security and transparency through individual Jungheinrich Service and Support offers.
- Lots of time saved through the close co-operation of support and service.
- Longer system life through regular forklift service with inspection and maintenance.
- Increased performance – allows you more time for your core business.
We are actively involved in the event of a fault and get your automated systems and warehouse equipment running again promptly. We can do this because our specialists in all areas get to work for you as a team:
Either our software experts from central support will resolve the problem via remote access, or one of our specially trained customer service engineers will be with you on site in no time, thanks to our comprehensive service network.
Our central support service also offers you assistance with WMS and control systems, automated guided vehicles and radio-data and IT systems. We will always assure your system availability whenever you want, 365 days a year, 24 hours a day.
We're with you every step of the way.
Jungheinrich Service offers you a diverse range of services from a single source. Find out about all our services at a glance here.
We happily advise you on the best solution for your purposes.
Get in contact now!
Get in touch with our specialists today!
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